Refund & Cancellations Policy
Commerce Virtuals | Transparent, Fair, and Student-Centric
Customer Satisfaction is Our Priority
We believe in transparent pricing and fair refund policies. If you're not satisfied with Commerce Virtuals within 7 days, we'll process your refund quickly.
Policy Overview
| Aspect | Details |
|---|---|
| Refund Window | 7 days from the date of purchase |
| Content Consumption Limit | Must not consume more than 20% of course content |
| Processing Time | 7-10 business days after approval |
| Parent Company Policy | Aligned with bbvirtuals.com/refund |
| Contact | support@commercevirtuals.com |
7-Day Money Back Guarantee
Eligibility for Full Refund
You're eligible for a full refund if:
- Your refund request is submitted within 7 days of purchase
- You haven't consumed more than 20% of the course content
- You haven't completed more than 50% of assessments
- Your account is in good standing
What Qualifies for Full Refund
- ✓ Course access fees
- ✓ Subscription plans (monthly/quarterly/annual)
- ✓ Test series access
- ✓ Bundle purchases
What Does NOT Qualify for Refund
- ✗ Promotional discounts or coupon value (if applied)
- ✗ Downloadable study materials (after downloading)
- ✗ Completed assessments (test scores cannot be reversed)
- ✗ Requests after 7 days from purchase
How to Request a Refund
Email Us
Send refund request to support@commercevirtuals.com
Provide Details
Include order ID, name, reason for refund
Verification
We review your eligibility (24-48 hours)
Processing
Refund processed (7-10 business days)
Step-by-Step Refund Request Process
Send Refund Request Email
To: support@commercevirtuals.com
Subject: Refund Request - [Your Name] - Order ID [XXXXX]
Include: Full name, registered email, order ID, purchase date, reason for refund, payment method
Verification (24-48 Hours)
We check if your request meets the 7-day window and eligibility criteria. You'll receive an email confirming receipt.
Approval Notification
If approved, we'll email you a confirmation and process the refund. If denied, we'll explain the reason.
Refund Processing (7-10 Business Days)
The refund is credited to your original payment method. Bank processing times may vary (2-5 additional business days).
Account Access Revoked
Once refund is approved, your course access is immediately revoked.
Cancellation After 7 Days
If you've used the platform for more than 7 days, you can still cancel your subscription without requesting a refund:
- No refund for courses already accessed
- Your subscription will not renew
- You can access the course until your subscription period ends
How to Cancel Subscription
- Log in to your Commerce Virtuals account
- Go to Settings → Subscriptions & Billing
- Click "Cancel Subscription"
- Confirm cancellation
OR email support@commercevirtuals.com with subject "Subscription Cancellation Request"
Frequently Asked Questions
Q: Can I get a refund if I've watched all the videos?
A: If you've consumed more than 20% of the course content, you're not eligible for a refund. The 7-day window is to let you try the platform, not to use the entire course for free.
Q: What if I purchased within 7 days but my request is delayed?
A: Refund eligibility is based on the purchase date. We recommend submitting requests as soon as possible. Requests submitted more than 30 days after purchase may be denied.
Q: How long does refund processing take?
A: We process refunds within 7-10 business days of approval. Your bank may take an additional 2-5 business days to credit the amount. If you don't see the refund after 15 days, contact your bank with your transaction ID.
Q: Can I get a refund to a different payment method?
A: Refunds are issued to the original payment method used for purchase. This is for security purposes.
Q: What if I cancel my subscription mid-month?
A: If you cancel a monthly subscription, you keep access until the end of the current billing month. There's no pro-rata refund for unused days in the same cycle.
Q: Can I request a refund for downloaded materials?
A: Once you download study materials, they're yours to keep. These are not refundable as the content has been delivered.
Parent Company Policy Alignment
This refund policy is aligned with our parent company BB Virtuals' refund guidelines. For additional details, you can refer to:
https://www.bbvirtuals.com/refund
Our 7-day refund window and 20% content consumption limit ensure consistency across the BB Virtuals family of platforms.
Contact Information
For Refund Requests:
support@commercevirtuals.com
+91 6291 040 600 (Admissions & Sales)
Response Time: Within 24 hours on business days
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